Built and maintain a successful relationship with customers.

Maintain composure and patience in face-off difficult customer situations.

Keep customers informed of progress during the issue life cycle and make follow-up calls or communications in a timely manner.

Outstanding customer service skills and a dedication to the customer service experience.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Adhering to Incident Management procedures.

Ability to prepare reports, documentation and provide formal training to users.

Perform the duties & responsibilities to a high professional and ethical standard and

perform any other tasks assigned by the management.

Bachelor degree in any discipline, Bachelor degree in any discipline

At least 1 year(s)

The applicants should have experience in the following area(s):
ISP Sales, Marketing

The applicants should have experience in the following business area(s):
ISP

Freshers are also encouraged to apply.

Mobile bill, Performance bonus

Salary Review: Yearly

Festival Bonus: 2