Executive- Service

মিনিস্টার হাই-টেক পার্ক লিমিটেড Mymensingh Trishal

New 1 year, 1 month ago

Responsibility

  • Re-complain and pending complaint follow-up.
  • Coordinating service point team Technically & Administratively.
  • Solve the customer problem within 24 hours with a daily targeting system.
  • Make daily working reports and submit them to the Operation/ Head of service and other concerns.
  • Monthly complaint analysis and evaluation report properly and submit it in time to Management for development purposes.
  • Monthly service center visits and arrange meetings with zone-wise service people for providing faster service.
  • Ensuring product troubleshooting & Maintenance.
  • Confirming Tools & Spare Parts overcoming all obstacles with the help of SCM, Distribution Product Operation & head of the service.
  • To maintain relationships with customers, dealers, showrooms & Management about all service-related issues for Service Development.
  • Work to reduce service-related costs.
  • Making service-related bills & providing proper verification & third-party bill checking and agreement.
  • Service center structural development.
  • Find service technician & engineer inefficiency and arrange training.
  • Maintain sales return/replace issue and process development to reduce SR/Replace.
  • Maintain missing, broken issues and process development to reduce missing.
  • All service points administrative work done under your control like leave, adjust, Mobile, account opening, ID card, computer, bike, t-shirt, etc.
  • Also do additional work that management provides to me and Obey Official all Rules and Regulations.
  • Feedback calls should be taken daily with every customer/showroom/dealer/ sales member for smooth service.

    • Qualifications

  • Diploma in Mechanical

    • Experience Requirement

  • 1 to 2 year(s)

    • Experience Requirement

  • T/A, Mobile bill, Provident fund
  • Salary Review: Yearly
  • Festival Bonus: 2
  • As per company policy.

    • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    2

    Expired At

    April 24, 2023, midnight

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