Job Title : Front Desk Executive
Department : Operations
Reporting To : Duty Manager
Dotted Reporting : Chief Operating Officer / Operations Manager Organization Description Praava Health envisions a network of quality, patient-centered one-stop outpatient health centers offering family doctors, including women`s health, outpatient department with visiting specialists, comprehensive diagnostic lab, including advanced imaging, and pharmacy.
Patients / Customers
The role of Front Desk Executive is to ensure overall customer service and to gain customer satisfaction of Out-Patient Areas. The purpose of the job is to provide assistance to consultants as well as patients in terms of consultation, investigation, procedure Billing etc. The FDE will be responsible for multitasking, cross functional customer care activities & should be available to work in flexible shifting hours. The role requires effective communication & good management skill to deal with diversified customer as well as provide guideline to valued customers in order to ensure service excellence