Executive (E-commerce)

Gentle Park Dhaka

New 1 month, 1 week ago

Responsibility

  • • Handling inbound calls
  • • Handling outbound calls
  • • Coordinate order processing, delivery and returns of customer orders.
  • • Coordinate with other teams on the execution of brand, marketing and e-commerce activities.
  • • Ensure the fulfilment of customers' orders via store pick of delivery service.
  • • Receiving all e-commerce returned orders or canceled orders from third party shipping partners as well as any unprocessed orders from the warehouse team
  • • Building an outstanding relationship with our customers through regular and proper follow-ups.
  • • Ensure the service quality and customer satisfaction and monitor and maintain proper functionality of the website.
  • • Observe the sales, promotions, marketing and social media activities over digital platforms.
  • • Ensure that all product data is on the Website and Facebook page including images, descriptions, product detail, and prices.
  • • Monitor online customer feedback and be the main point of contract for online queries.
  • • Monitor stock levels and analyze web sales versus store performance.
  • • Order process as per customer demand and time line set by organization.
  • • Process complete orders from picking team, ensure accuracy of picked products and send for final packing
  • Qualifications

  • Bachelor degree in any discipline
  • Experience Requirement

  • 1 to 2 year(s)
  • The applicants should have experience in the following area(s):
    Digital Marketing
  • Experience Requirement

  • Festival Bonus: 2
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    2

    Expired At

    Dec. 30, 2021, midnight