The ideal candidate will be working as a coordinator for smooth functioning of hospital’s operational activities.
Perform regular and spot-check of all service care units and to maintain high quality standard through routine visits to every ward and floor.
Streamline all activities from admission to in-patient care, as well as bill payment to discharge of the patients.
Make sure that all the stations are ready to serve patients and to provide support to the doctors on duty.
Address all major hand-over issues received from the day time in-charge which may need to be resolved at night and holidays.
Address any patient's request, requirement, complaints etc. Monitor and ensure that all the complaints are resolved in appropriate manner.
Observe and monitor the cleanliness process inside the hospital premises and ensure cleanliness of whole hospital.
Handle any rowdy situation in cooperation with the doctors, administration and staff.
Record all the incidences that require attention of the management and submit those through Duty Manager's Report (DMR).
Attend all urgent calls from the emergency, intensive care unit (ICU) or wards by providing necessary support for both the internal and external customers.
Make sure that the staff support facilities are available in good order, such as security, transport availabilities at night.
Make an appropriate coordination and liaison with different departments to avoid any incidence and inconveniences of the hospital.
Arrange to notice any crisis management in coordination with the In-Charge and Administration.
Provide logistic and administrative support to medical staff, On-duty Nursing Administrator and Emergency services as and when required.
Keep on-call Senior Leader posted about any major untoward event and seek their advice and support with any uncertainties regarding a decision or course of action.
Qualifications
Master’s degree in any discipline, MBA will be preferred
Experience Requirement
At least 5 year(s)
The applicants should have experience in the following business area(s): Hospital, Clinic