প্রিয়.কম

Assistant Night Guest Services Manager

Pan Pacific Sonargaon Dhaka

New 1 year, 4 months ago

Responsibility

Assistant Night Guest Services Manager shall be the sole responsible to oversee all guest services operations including Front Desk, Room reservations, concierge, PABX, Business Centre, Health Club, Pacific Lounge and Transportation during Night time to ensure world class hospitality service to the Hotel guests. The incumbent has to perform the following duties but not limited to, as follows:

Supervise and follow up all aspects of Reception Desk, Guests arrival & Departure as well as handling any kind of issues occurred at Night as and when required basis.

Conduct daily evening/night briefing of information important to the smooth operation of Front Office and the Hotel as well as encourage staff to focus on objectives beneficial to the guest processes.

Provide support to Reception Desk during full-house situations and liaise with Customer Services Officer regarding problems.

Recommend improvement areas in the Hotel operations where opportunities are visible for improving services, increasing revenue, guest satisfaction and cost reduction etc.

Coordinate with other departments such as Room Service (room amenities) and Housekeeping (rooms assignment and set up) to ensure smooth running of the operation and inter departmental cooperation.

Handle major disciplinary issues of associates who are in noncompliance of procedures, rules and regulations of the property.

Operate the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.

Deliver a level of personalized service that exceeds not only the expectation of the residents but will add a point of difference from the service provided anywhere else.

Consult with Front Office Manager for decision on day-to-day operational activities on a regular basis.

Perform any other lawful assignment given by the Front Office Manager/General Manager as and when requirement basis.

Qualifications

Must be a Graduate from a reputed overseas or domestic University (preferably with 'O" & "A" level background).

Experience Requirement

At least 3 year(s)

Employment Status

Full Time

Job Type

Experienced

No. of Vacancy

Not specified

Expired At

Dec. 10, 2022, midnight